Quality Assurance Partner
Company: VirtualVocations
Location: Wichita
Posted on: February 5, 2025
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Job Description:
A company is looking for a Quality Assurance Partner to ensure
compliance and quality standards in sales operations.
Key Responsibilities
Execute sales quality monitoring assessments and document results
according to departmental policies
Report QA results to management and participate in discussions with
carrier partners
Assist with coaching and training of sales agents, while
maintaining knowledge of relevant technologies
Required Qualifications and Education
Minimum 3 years of relevant experience, preferably in call center
or Medicare industries
Bachelor's Degree or equivalent combination of education and
experience
Knowledge of risk assessment concepts and quality assurance
procedures
Experience with NICE inContact, LevelAI, or other AI solutions
Exceptional organizational skills and ability to manage competing
priorities
Keywords: VirtualVocations, Enid , Quality Assurance Partner, Other , Wichita, Oklahoma
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